Always on. Never on hold.
A 24/7 answering service for small business that operates around the clock, answering every call, booking every job, triaging every emergency, writing every customer to your CRM. AI-powered. One-time $2,000 build. No monthly fee. No per-call charge. Unlimited concurrent calls, no busy signal during the spike.
§ 01What "24/7" actually means here.
Most "24/7 answering service" pages mean: a human picks up during business hours, an offshore answering service rents you after-hours coverage by the minute. The AI rig here is different. The same software answers every call,8am Tuesday, 2am Sunday, the day after Christmas, the heat wave, the cold snap, with the same protocol, the same speed, the same knowledge of your business. No handoff. No hold queue. No busy signal.
Around the clock
Same response at 2am Sunday as 10am Tuesday. No coverage gap. No tier-1 vs. tier-2 quality split.
Unlimited concurrency
10 callers at once during the first cold snap, all answered. No busy signal. No hold music. No queue.
You own the rig
Source, prompts, phone number, SMS provider, hosting. Yours on day 15. Cancel us, the rig keeps running.
§ 02Who runs a 24/7 setup vs. just after-hours.
Most small businesses start with our after-hours answering service spec — human picks up during business hours, AI handles the lights-off window. Some need the full 24/7 deployment. Here's the call.
Trades with no front desk
Plumbing, HVAC, electrical, locksmith. Owner-operator or two-truck shop. No dedicated dispatcher. The AI answers every call all day, books to ServiceTitan or Housecall Pro, and pages the tech on emergencies, even when the tech is on a job.
Spike-week overflow
You have a dispatcher, but the first cold snap or first heat wave puts 3–5x normal volume on the phone and the dispatcher can pick up one in five. The AI runs alongside as overflow, every overflow call answered, triaged, booked.
Property management
Tenants don't keep business hours. Burst pipe at midnight, lockout at 3am, no heat on Christmas. The AI takes maintenance requests with photos, triages emergencies to the on-call manager, logs to AppFolio or Buildium.
Replace the answering service
You're already paying $400/month to Ruby, AnswerConnect, or Smith.ai. The AI does the same job (better, faster, with FSM write-back) and the monthly fee goes away on day 15.
§ 03$2,000 once. Not $400 a month forever.
AnswerConnect, Ruby, Moneypenny, Smith.ai, AnswerForce, Nexa, AnswerMTI, AppleTree, AlwaysAnswer, ReceptionHQ, AlwaysOnCall, LexReception, Posh, Abby, Davinci, MyReceptionist, every name in the 24/7 answering service SERP runs on monthly recurring revenue. $200–$600 a month for the cheapest plan that actually covers around the clock. That's $4,800–$7,200 a year, every year, forever, for software answering a phone.
$2,000 fixed. One time.
Two weeks. Fixed scope. The rig answers every call 24/7, triages emergencies, books jobs, writes to your CRM or FSM, drops a morning runbook in your inbox. You keep the source, the phone number, the SMS provider, the hosting, the prompts. The number on the proposal is the number on the invoice.
NO RETAINER REQUIRED
§ 04The rig, in five pieces.
Same shape we ship for after-hours, dental, real estate, plumbing, HVAC. Five pieces. The 24/7 deployment runs the same engine without the after-hours-only gating.
FRONT NUMBER
Main shop line forwarded direct to the AI, or a dedicated 24/7 line. Twilio. Unlimited concurrent calls, no busy signal.
VOICE + SMS
Voice for callers who dial. SMS within 60 seconds for callers who don't pick up the callback. Same protocol on both.
CRM / FSM WRITE
Bookings, leads, appointments, work orders write back to your existing system. ServiceTitan, Housecall Pro, Follow Up Boss, Dentrix, HubSpot. Whatever you already run.
ON-CALL ESCALATION
Triaged emergencies page the on-call human's phone in seconds, tap-to-call, address, summary. Rotation logic for multi-person on-call.
MORNING RUNBOOK
7am email summarizing every call the rig handled overnight, bookings, escalations, leads, out-of-scope. You walk in knowing the board.
§ 05Honest objections.
Four things buyers ask · before they signIs this a real person 24/7?
No. It's an AI rig. The trade-off: an AI never has a bad night, never quits, never misses a spike-week call. A human is better at small talk and negotiation. For 90% of around-the-clock calls (booking, address, hours, emergency triage, quote intake), the AI is faster and more consistent.
What if the AI can't handle a call?
It fails safe. Anything outside the protocol gets captured as a transcript and a lead in your inbox within seconds, with a callback number and a summary. You decide whether to ring back same-hour or next-morning. You never lose the lead.
How is this different from Ruby or AnswerConnect?
Ruby, AnswerConnect, and every other 24/7 answering service runs on monthly subscription. $200–$600/mo, often per-call on top. Cancel the subscription, coverage stops. Pulp builds the rig once for $2,000 fixed and walks. No recurring. No per-call. You own the source code.
Should I run after-hours-only or full 24/7?
Most operators start with our after-hours answering service deployment, human covers business hours, AI covers nights and weekends. Once you see what the rig handles, the question of going full 24/7 answers itself. Both are the same $2,000 build.
§ 06One operator. Same one writing the code.
The human you're talking to today is the one writing the code.
No project manager, no junior associate, no offshore handoff. Same operator on the scope call, in the build, on the Friday demo, in the runbook on day 15.
Three things we say no to.
Per-call billing. Fixed-fee or nothing.
Open-ended retainers. If you don't need us, you don't pay us.
Reselling SaaS. If a $50/mo tool already does it, we'll point you at it.
Pulp·AI·Studio